[Resolved]  YashTel — MYS2540 - Dispute in subscription

Address:

Yashash Cable Network Pvt Ltd. #1, Satvik splendour,1st floor,kalidasa road, V.V. Mohalla, Mysore - 570012

I recharged for 6 months plan (25mbps - 400gb) which is valid till 26th of July 2020. But my usage is over on 20th April 2020 so I recharged with next plan which is of 50mbps - 600gb for 1 month. Now my subscription is showing for only 30 days. What happened to my other subscription which should valid till July?

My question is very simple, I have taken one month (50mbps - 600gb) plan as renewal due to my usage was over, Now this is also expired. Why my earlier plan (25mbps - 400gb for 6month) is not active once current plan is expired? What happened to my money that I have already paid for 6 months till 26th July 2020?

On 30th May they called me back and asked to recharge for another month by the time they will resolve and give back a wallet credit.

But as of today they are not answering our calls or not responding.