[Resolved] YashTel — no proper response from person assigned for installation

RajaMys

from Coimbatore, Tamil Nadu

Address:

Mysore, Karnataka, 570016

Applied for new connection last week called for installation on tuesday they said will come by 4pm then called on wed said will come by 11.30am then again 4pm but none came. Called today said will be in 2 mins so i took permission from office came waited for 3 hrs. Called to installation person but he doesn’t pick the call. He called me around 5pm and asked me whether i can come home for an hour. Does this guys think we are sitting simple in office i took permission mrng for 3 hrs but this guy didn’t come. Again he wants me to come back home. I would have consoled myself if the guy picks the call and say i can’t come by this time can i be there by so and so time i would happily turned back to office and come back on that time. But the guy never attends the call. Even now i don’t know when this installation will happen. I asked to cancel the connection request but i didn’t get that update so far. By connection request id 39646 in mysore. I have lost half of my day completely without any use.

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Apr 5, 2019

Complaint marked as Resolved

After I requested for cancelling the connection I got call from the customer care stating the concerned department will be taking necessary steps asap. Then they finished the cabling work outside and made a call to me to get my account activated. I wasn't able to come by that time since I was out of office in morning waiting for these guys. So today they came back and got my account activated.

YashTel customer support has been notified about the posted complaint.

Apr 05, 2019

Updated by RajaMys After the followups the person reached to me and the installation was done successfully. He apologized for not picking up the call. I hope this will not be repeated again. Marking the complaint to resolved state now.