Ybm Travels, Redbus — bus service

This was my first travel with ybm and worst experience.

I was traveling from kodai to chennai (Bus 2224).
1. Bus ac was not working and it was breakdown for 2 hours to fix it.
They was trying to do an alternate option but 2 hours of every passenger is wasted.

2. Cleaner is the bus — with worst attitude and behavior
I have never seen such a clear in my travel so far, no response to any questions.
He is not even answering for the work he has to do.
He expect the traveller to clear the seat if something is spilled of.
Very arrogant response for any questions asked.
He must be teached well on how to talk with customers and what his role and responsibilities.

I hope ybm management will take necessary action - if they want to provide quality service.