Yep Me — urgent - order paid for but still not delivered.. order disappeared from order list!

Website:

www.yepme.com

I purchased two pairs of shoes.
1.Yepme Casual Shoes-Grey
2.Yepme Brown Loafers
Payments screenshots have been attached. No email or message regarding order confirmation.
Suddenly one of the orders has disappeared from the list.
Called customer service but line disconnects after hold of 30 minutes
Plz refund money
Email:[protected]@hotmail.com