[Resolved] Yepme.com — Damaged product delivered

rowdey

from Delhi, Delhi

Address:	122002
Website:	yepme.com

Hi,

First time I have used YEP ME services and I founded its worst. I have ordered a product (order ID[protected] and when I got that, that was damaged immediately I have registered the complaint (complaint no[protected]and that customer care executive said me that our filed boy will collect the same by tomorrow after 12:00 PM.
No one came for picking damaged product. I got a mail from YEP ME that we are to providing the service for product return kindly courior us on below address:-
Growthways Trading Pvt. Ltd. K-618, Rangpuri Ext. A-Block, Near Tata Telco bus service station, New Delhi-110037

I wanted to know only one thing that if the product is already damaged than is it my headache resend the product.
request you to share my feedback to quality team of yep me and they needs to improve there customer service/experience..

If any one want to contact me call me on - [protected]

Regards
Vikrant Panwar
Quality Assurance Analyst

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Jan 6, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Nov 27, 2016

Updated by rowdey Hi,

Kindly contact once again the call was disconnect due network Error.

Vikrant

Verified Support

Nov 27, 2016

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is in reference to your concern regarding replacement of order number 32874315.

We have already forwarded your request regarding reverse pick up to the concerned team and the same will be done in 72 hours.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Warm Regards,
Yepme

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Comments

व

विद्या भूषण तिवारी

from Jodhpur, Rajasthan

I had placed the subject pre-paid order placed on 14 Sep 2014 and made payment through debit card.

I later cancelled the order when it was at "Yet to be shipped" stage.

Amount of Rs 938 has not yet refunded even after lapse of nearly two and a half months.