[Resolved] Yepme.com — my order got cancelled automatically

Bhargava Kandada

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	Yepme.com

I have ordered 2 pairs of shoes and a watch on a yepme on 28th july 2017 by paying 1118/- through my debit card. But i didn't receive any order till august 5th so i called yepme customer care number. They didn't pickup for 3 days finally when they answered they told me that my order with order number:33803155 has been automatically cancelled due to stock issues but i didn't get any notice. They told me that refund will be done by 26th august. It is 29th today. I have called customer care and waited for 43minutes to get connected to a agent but it disconnected. I have tried for 10times now and wasted atleast 20mins each time, but no one picks up. Is this a joke to you? I have been shopping with yepme since last 3years. But i have never faced this. Please make sure i get my refund as soon as possible or atleast let us know the status of it. Really bad service. Everyone is hating yepme now. Please don't lose your customers. Please fix this immediately.

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Sep 30, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2017

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is in reference to your concern regarding refund of order number[protected] .

We have forwarded your request to the concerned team and we shall get back to you as early as possible.

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Warm Regards,
Yepme