Yepme.com — no communication about order already placed from yepme

Website:

www.yepme.com

First of all, i would like to ask how an online shopping company functions without a functional email id and a responsive customer care unit? It seems yepme is interested in customers only upto the completion of payment. After that one has to rely on their mercy to receive the ordered item. I have ordered a yepme jexter tracksuit item code 33037, blue black xl size form yepme.com on 24/04/2018. While buying i did not have any login id, since first time i was buying something from yepme. There was an option called 'easy buy' available on the webpage, so i entered all the details and paid the amount (Rs 498/) by debit card, as discount was available for online payment. My transection utr was[protected]. However after payment i never received any email or sms confirming my order. I waited for few days and then tried to contact customer care phone numbers, but in vein, no one picked up the phone. I called more then 15 times. I tried to write to customer care by adding a complain, but here to, they have laid a trap. Unless one knows the order number, no complain can be added. So there was no place where i can convey my grievances to them. Still, i wrote to them about my problem by entering information in 'suggestion/feedback' category, and this also met with similar result, no response even after 5 complains. There are so many sites in india where i shopped online, but this is the most horrible experience i ever had. Now, i simply want my money back, and no more yepme please. People go for online shopping due to lack of time, and this site trouble me so much that i better would have gone to local market to purchase the item. I hope yepme team has enough honesty and courtesy to refund me the money.