Yepme.com — order no 34065980

Address:	396230
Website:	yepme.com

Have order a watch vide order no 34065980. The watch i have received, analog watch is not working. I tried to raise a complaint by calling the customer care number thrice but noone picked up the phone even after waiting for 30 mins. Even tried to raise through app by complaint doesnt get submit. Tried to raise through website but didnt received any otp even after 45 mins.

I have contacted through the facebook messenger for my complaint & got following response

"we would like to inform you that reverse pickup have been arranged from our end. This will be done within 72 working hours. The courier person will contact you before coming to your place. The courier person will provide you a courier receipt after successful handing over of the product to him by you.

We request you prepare the parcel for return with original packaging, tags and invoice

Once we receive the product, a quality check will be done. Post the quality check is cleared; replacement order will dispatch in next 72 hours"

Till date noone reported for reverse pickup & i haven't got any update though tried calling repeatedly.

Please specify this is how you treat your customers. I think that i have done wrong thing by ordering from yepme. If you are not going to entertain please specify so that i can stop wasting my time. I will think that i given this amount in charity to yepme

Regards
Sachin saxena