Yepme.com — Product not delivered and no update on refund

Address:

Chennai, Tamil Nadu

I placed my order on yepme for 1 pair of shoes on March 29, 2015. Order number is 12782608. Shipment delivery was promised for April 4th. I have still not received the shipment. I have been following up with customer care from 6th April. First call was on 6th April and the second call on 9th April. On 6th April, I was told that the shipment will be delivered in 24 hours. When I called up on 9th April, I was told that the product has been returned to warehouse. This happened without my notice and knowledge. On 9th, in the same call, I had requested them to take request for full amount refund. I was again told that complaint has been raised and I will be receiving SMS for the same. Today is 14th April and I have not yet received any communication from the vendor. Request assistance in getting this resolved and my refund reaching me at the earliest.