Yepme.com — product not delivered

Address:

New Delhi, Delhi, 641004

Am shandu mohammed, in coimbatore, tamilnadu, order no 33707494 on 29/05/17.

i was selected the shoes and i paid it online, they taken the order and also provieded the awb for the same, after few days i checked the awb no, it was not showed any detail about the order

and i called the customer care they said that the order was cancelled due to stock unavailability and they will repay the amount in terms of rewards point after 7 days

then i checked after 10 days, nothing happened and i was called the customer care, but no one answered me

now i came here for my problem
pls help me to solve this