Yepme.com — received damaged & old product

Address:	New Delhi, Delhi, 600116
Website:	yepme.com

Requesting yepme to refund money or replace my shoe. Because i received damaged product..

I ordered yepme premium formal shoes - brown 1 shoe size-11 on 2 oct 17.

Expected delivery date : october 09, 2017. My order id: 33904121. After making

Complaint. I received my product on 15/10/2017. More than 5 days from expected delivery date.

But the product is old and damaged product that i have received.

So long i tried to contact you but no response.

I also submit a complaint in your complaint mail id: [protected]@yepme.com. So far no reply. When i request refund on that day, i received but i cant submit. Because its asking shoe size which i am not able to select shoe size.
I[censored] cant refund money i need good replacement.
I ordered shoe size from you guide chart. Which is 11 size big for me. I need shoe size 10
So i am sending this mail. Please replay and guide me what to do next.

I also attached image in below attachment.

Regards
Mn. Benjamin.
Order id: 33904121