[Resolved]  Yepme.com — refund issue

Address:

600041

I have ordered a product through a yepme app on june 19 (Order no.[protected]. I was expecting the delivery before june 25, 2017. When i checked my order status on june 22, it was still not dispatched and then i called customer service @[protected] and asked about my order status and they informed me that it is taking time for them to dispatch due to non-availability of the stock.

Hence, they said it would take another 2 to 3 days to dispatch. I have told them clearly that i was expecting this product to the delivered before 25th june due to a family function. As this going to be delayed i requested for a refund.

They tried to convince me to get a voucher for this payment and i told them i wouldn’t need it right now and requested for a refund.

They promised me that the refund will take minimum of 40 days and i accepted for the same.

Till today i haven't got my refund, and i tried reaching customer service several times but could not connect them. I even waited on the line for 30 mins still no luck. I tried in different time intervals and days but still no luck. Wondering whether customer service is working or not?

I even raised a complaint through yepme app but no use, nobody even bother to call me.
Compliant number: 3033042

It is going to be exactly 61 days as on today for my refund request.

Kindly get back to me with a status update.