[Resolved] Yepme.com — reg: ordered is rejected by payment is debited - refund not processed | |||
I have ordered a shoe (On 12-dec-2017) and the order no is : 33999781. The payment was made via mobiwiki wallet for rs.399. The amount is been successfully debited from my wallet, but the order is rejected by yepme. I tried to contact yepme customer care[protected] and the wait time was shocking. I have tried multiple times but i was waiting for more than 40 min. No response from customer support. When i tried to raise a compliant in the website, it was not allowing me to raise the same, since my order status was rejected. Currently there is no mode of contacting customer care or the yepme support via any mode. I want the refund to be processed. Please assist. Was this information helpful? | |||
Jan 30, 2018 Complaint marked as Resolved Yepme.com customer support has been notified about the posted complaint. Verified Support Dec 27, 2017 Yepme.com Customer Care's response Dear Customer, This is with reference your concern regarding your order[protected]. We would like to inform you that we have not received any payment for your order. If payment has debited from your account then share your wallet statement in PDF Format from 10 Dec'17 to 27 Dec'17 In case of any further assistance and feedback you can write to us at [protected]@yepme.com. Warm Regards Team Yepme | |||
 2 Comments | |||
Comments
You have been fooled and cheated and you are not the only one. Many people have been cheated. Just search for yepme complaints in this forum and you will know. Now you need to file complaint with indian government consumer helpline against yepme like many have done.
See this previous complaint https://www.consumercomplaints.in/yepme-com-paid-amount-not-refunded-c1805226
See this previous complaint https://www.consumercomplaints.in/yepme-com-paid-amount-not-refunded-c1805226
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As requested I have shared the Mobiwiki wallet transaction for the requested dates to email [protected]@yepme.com
Also I checked with mobiwiki they confirmed the transaction is successful from their end I.e payment is made successfully to YEPME.
Awaiting your reply.