[Resolved]  Yepme.com — Replacement of products and arrange for reverse pickup

Address:

Bangalore, Karnataka

Dear Sir / Madam. I had ordered (Order No.[protected] on 15th May 2015 for 1. Yep Formal Shoes - Black (72213)/YPM 2. Yepme Mare Slim fit Denim-iceBlue Wash (71508)/YPM 3. Yepme Bran Regular Fit Denim-Medium Blue Wash (71561)/YPM 4. Yep Formal Shoes - Brown (58224)/YPM But after i received the parcel i got to know that one of the jeans (Bran Regular Fit Denim) was loose although the other one (Mare Slim fit Denim) with same size (34 inch) fits me well (Why ???). Same is the issue with both the pairs of shoes. My existing shoes are of size 7 and i had ordered for size 8 so that the size 8 fits me well. To my surprise both pairs do not fit my foot (???). Then i decided to replace and looked for Yepme Replace & Refund Policy where to my surprise I saw 1. “Yepme doesn't facilitate reverse pickup of your product” – Where most of the leading online shops have reverse pickup arrangement. 2. “Your courier charges will be reimbursed in terms of Coupon Code which will be sent via email and SMS to your registered email address” – Courier charges may exceed Rs. 150 as we want to ensure the safe return of the products being returned at Yepme. 3. “In case we don't receive your product with 14 days your refund/replacement request would be cancelled” – It is difficult to believe courier guys delivering the products safely back to Yepme. In that case, customer like me will lose the products already purchased without getting my products replaced. All the above points of Yepme Replace & Refund Policy discourage to buy any products from Yepme. Can I request Yepme to facilitate replacement of the products with different product ( I would like to return Yepme Bran Regular Fit Denim-Medium Blue Wash (71561)/YPM against Yepme Cyrus Denim - Light Wash – Size 34 (Item Code: 71568 ) for jeans and correct size (Size 9 in place of Size 8) for two pairs of shoes for the amount I have purchased and reverse pickup of purchased products at the same time. By doing this both I can be relieved of my tension (and be a happy Yepme Customer) and Yep me can deliver the products of my desire at the same time. This will definitely increase my confidence and encourage me to shopping more with yep in future. Please revert back to me for any clarification. Thanks and Regards, Balakrishna YV Mobile - [protected]