Yepme.com — shoe

I ordered a pair of shoes at yepme online shopping on 16th mar 2018 and paid through netbanking since there was some discount for online payment. The payment was successful but no order confirmation mail came from yepme. I tried reaching their customer care many times but they just dont attend the calls. I requested for order cancellation and refund through email for which i immediately got a response stating that the order (Id[protected] is cancelled and refund will be done in 14 to 21 days. But till date no refund was processed. No one attends my calls are replies my email. I think yepme has started this fraud business of swindling money from customers in the name of discounted online prepaid orders as i see lot of complaints on the same issue.