Yepme.com — vendor not issuing refund and not responding to query, leaving phone call on hold/waiting

Website:

www.yepme.com

I had placed and order on 1st august 2017, order id: 33813466. I had already made the payment with my visa debit card. Firstly they cancelled the order without even intimating me. I only understood that this order was not arriving after a week from the date i placed the order. I spoke to the customer care associate after a really long wait and great difficulty. I was told to wait 14-21 days and i would get the refund. I did as told, waited for 21 days. Then i tried calling their customer care about twice a day. I was made to wait for more than 30 mins every call. I would finally give up and disconnect the call without getting to speak to any executive (This no. Is not toll free, mind you!). Then i tried to reach them through their facebook page. Here they kept giving me the same generic reply for 10 days, "we would like to inform you that we have forwarded your concern to our concerned department, once we will receive an update over the same we will inform it to you accordingly."
How long does it take for this 'concerned department' to give an update? Later they stopped responding to my queries. I have sent an email today asking an update by eod. I have not got a reply, so as i had promised them, i am writing this complaint.
This company appears to be rotten from top to bottom. They show products to be in stock, but after you place an order and make payment, they cancel your order without informing you, while you are happily waiting for the item to arrive. When you try to call their customer care, you usually won't get through to a person earlier than 25-30 mins. Chances are you won't even get to speak to any person. They will put you on hold till you breakdown and end the call. Their refund policy is really stupid. A wait of 14-21 days for a mistake that they have made and it's no fault of the customer. And to add to that, they do not honour this relaxed deadline that they themselves have set.
Needless to say, they will not make a move till they are threatened with legal action. What a shame!