[Resolved] Yepme — poor customer services | |||
I have done a online shopping from Yepme, com on 20.12.13 order no 4591972 i have place a request for refund on 25.12.13 because the order is not deliver to me & return back to yepme they have well received the product on 02.01.14 but form the 25.12.13 i have received same below message, i have call so many time to their cs also but the same answer is always same please call in 2 days i suggest not to shop with yepme. "This is with reference to the complaint id “494521”. We would like to inform you that we are working to get it resolved as soon as possible. In case your complaint is not resolved in next 48 hours, feel free to contact us at[protected] between 9 AM to 9PM (7 days a week). Assuring you of our best services always! Warm Regards, Customer Support Team XII Yepme.com" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
Dear Sir/Madam,
I have done a purchase on 20.12.13 order no 4591972 i have place a request for refund on 25.12.13 because the order is not deliver to me & return back to you on 02.01.14 but form the 25.12.13 i have regularly chasing for my refund status but no one is giving the proper response just sending the below below message,
"This is with reference to the complaint id “494521”. We would like to inform you that we are working to get it resolved as soon as possible. In case your complaint is not resolved in next 48 hours, feel free to contact us at[protected] between 9 AM to 9PM (7 days a week). Assuring you of our best services always! Warm Regards, Customer Support Team XII Yepme.com"
I have call so many time to you also but the same answer is always please call in 2 days we are working on this.
My question is why you are take that much time to refund the customer payment ? is it go very negative against your company & customer is fear to do the shopping from yepme.com, I suggest u please make the things easy & customer friendly for long term relation.other wise u will not success in market for long term also please upgrade your customer services department.
What should i do you suggest me ?
Thanks Sanjeev
I have done a purchase on 20.12.13 order no 4591972 i have place a request for refund on 25.12.13 because the order is not deliver to me & return back to you on 02.01.14 but form the 25.12.13 i have regularly chasing for my refund status but no one is giving the proper response just sending the below below message,
"This is with reference to the complaint id “494521”. We would like to inform you that we are working to get it resolved as soon as possible. In case your complaint is not resolved in next 48 hours, feel free to contact us at[protected] between 9 AM to 9PM (7 days a week). Assuring you of our best services always! Warm Regards, Customer Support Team XII Yepme.com"
I have call so many time to you also but the same answer is always please call in 2 days we are working on this.
My question is why you are take that much time to refund the customer payment ? is it go very negative against your company & customer is fear to do the shopping from yepme.com, I suggest u please make the things easy & customer friendly for long term relation.other wise u will not success in market for long term also please upgrade your customer services department.
What should i do you suggest me ?
Thanks Sanjeev
I and my 5 friends thought to book the shoes in yepme but after reading so many complaints on yepme we took back our decision. In most of the cases the yepme never promised to give the refund it is only saying "we esclated the complaint and the problem will be resolved" but i hope that resolving did not come to an end till now for those who complaints. To some of the complaints it ever cared to reply. This shows the pathetic way of working. thank god in the last moment we stopped our booking.
still waiting for my refund,
item is returned but my money is not refunded.
Product no 10111025. Product is returned but my money is not refunded. Kindly refund it soon.Cancellation Of order
I wish to cancel my order no.10679802. As the size of that particular product is chosen wrongly.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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We apologize for the inconvenience caused.
This is to inform that your concern has been escalated to the relevant department & we shall keep you updated progress on the same.
Assuring you of our best services always!
Best Regards,
Yepme Team