[Resolved] Yepme.com — order has been rejected without notifying me and refund still not processed | |||||
I placed an order on jun 19, 2017, orderid: 33764422. A few days later i noticed that there had been a credit in my loyalty point balance. The reason was showing that this same order had been rejected on june 27 and the points i had redeemed were credited back to my account. This is when i realized that these items are not coming, because the order was not showing up in my order history. It had just vanished. No e-mail, no sms, no common courtesy. When i called the customer care, they put me on hold for about 30 minutes. I was finally able to get through after trying repeatedly for three days. I was told to wait for 7-11 days till payment gets processed. I waited and called again when i didn't get the refund. The next time i was told to wait till 21 days. It has been more than 21 days and still no action taken. The worst part is that i have no emails related to this order and it is no longer appearing in my order history also. Was this information helpful? | |||||
Aug 20, 2017 Complaint marked as Resolved Yepme.com customer support has been notified about the posted complaint. Verified Support Jul 20, 2017 Yepme.com Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. This is with reference to your concern regarding order number[protected] We would like to inform you that we have forwarded your concern to our concerned department, once we will receive an update over the same we will inform it to you accordingly. In case of any further assistance and feedback, you can write us back at [protected]@yepme.com Assuring you of our best services always! Warm Regards, Yepme Team | |||||
 2 Comments | |||||
Comments
Order no.33728478
Returned on 9th of June and recieved by them on 13 June but no refund till 13th of July.please initiate my refund.
Returned on 9th of June and recieved by them on 13 June but no refund till 13th of July.please initiate my refund.
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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client Number:[protected]
my OrderId:33782624
description:
I ordered shoes on 3 rd july still i have not got delivery date was on 9th july and when i will can to customer care they are saying some whare house is shifting so within 48 hours you will get you product i already paid amount by debit card .