Yepme.com — products not delivered even after 15 days of delivery date., payment made online

Address:

Jalandhar, Punjab, 144001

I have ordered a shoes on yepme by making online payment, the delivery date is 3rd feb, but even after 15 days of delivery date the order is not dispatched., neither their customer care number is working nor their complaint option in yepme app is working. No one from the company side is their to listen for the problem that the customers is facing, even the mony is blocked which i have paid as on-line payment for the shoes.
Please take some action.