[Resolved] Yepme.com — Refund not initiated

Abhay Guglani

Address:	Ambala, Haryana, 133001
Website:	www.yepme.com

I had order polo t shirts from yepme.com during placing order. I had done online payment but my order was declined and but the money has been debited from my account.. It's been 9 days my refund has not been initiated for the order no 33545593. The order has been canceled but the amount has been deducted from account and than i registered the complain on your helpline no 2972828 but still till date i didn't receive any response only i received the mail that your money will be transferred in 7 days (Copy attached) and today is 10th day still waiting. Even though i tried calling their helpline no still it take too long to connect and its paid and always remain busy. So kindly provide me the response. For your information the transaction copy has been attached.

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May 31, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Yepme.com Customer Care's response Dear Customer,

Thank you for writing to Yepme.

This is to apprise you that we have not received any payment against your order number 33545593. We request you to check the same from your bank.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 14 business days.

In case of any further assistance and feedback, please feel free to write to us at [protected]@yepme.com

We regret the inconvenience caused to you.

Warm Regards,
Yepme