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Yonex Co Ltd Japan — Worst experience with yonex shoes and that too of high end

Dear team
I am a regular user of your brand yonex badminton shoes and rackets. I if not less, purchased around 15 pair of shoes since 2000. Never had any problem but this time i purchase a shoe for Rs 3450 on 7th of Nov 2020.
On 7th there was a district badminton tournament and in my category i lost my final due to the problem created by the shoe . The sole got detached from the shoe and i had to arrange the shoe from one of my partner which pinched my foot and my thumb nail got clotes and i had to quit in my second round.

How could the yonex shoe got shattered in one day .
I went to the shop on 9th of nov 2020, so i dropped the shoes for replacement and after two days they refused to get the shoe replaced and asked to complaint on customer care.

I talked to the number [protected], the lady on the phone complained that why did you purchase the shoe if they had only single pair of the shoe of that code. But if the no 8 shoe fits to my feet why should i audit how many no. of shoe do you have.

sir my concern is only to replace the shoe so that i am in a position to play my state tournament on 21st of Nov.
Sir my firm name is Ssoham Communication and second is Jagdish Communications
I am in service sector and have almost all brand service centers of Mobiles, can check on internet .
Hope you can understant that we do also provide good service to the customers.

pls find attached the pics of the shoe and my nail and the runners up trophy pls.

I did mail on [protected]@risesun.co.in but no response
+8 photos
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