Yourprint.in — Back cover print misaligned

Address:	65 – E, Lajpat Nagar, New Delhi – 110024
Website:	www.yourprint.in

I ordered a custom printed back cover. They allowed me to pick my image and resize it, move it and align the picture over the back cover. After I was satisfied with the alignment, I placed the order. When I got was about 1 cm misaligned. I had included the image of the camera and the flash in my order, perfectly aligned with the hole. But in the actual back cover you can see the image of the camera and the flash printed above the hole about 1 cm. When I complained they are saying "minor variations o[censored]pto 2-4 mm are a part of the printing process and cannot be eliminated. Re-printing will lead to similar variations in the print."

I am very dissatisfied and want my money back, but they are refusing to refund

Order No. 1150162 placed on September 24, 2020
Complaint no. #109262

https://yourprint.freshdesk.com/public/tickets/75a02be5df6ee6dd63e77df410727f1d1...⇄