[Resolved]  Yulu — overcharged for my ride, usually takes 1-2 rides but was overcharged with 24 rides.

Address:	102 Shree Ganesh Niwas plot 191 sector 6, Darshan Darbar road Nerul, Mumbai City, Maharashtra, 400706
Website:	www.yulu.bike

Email: [protected]@gmail.com
I use yulu move(cycle) daily from house to railways station and it costs around 1-2 rides daily. But unfortunately that day the lock of the cycle wasn't proper so even when I locked the bike, the bike was still unlocked I kept the cycle in the zone with locked but in my app it was still reading the time. I went to work after that. That cost me 24 rides and I complained about the same.
The same occured before where 9 rides were cost and they refunded 5 rides and charged 4 rides.
However, in this case they are saying that you might have rode the cycle for 12 hours and have cost 24 rides with any overcharge. But idk how can I rigourously ride a cycle for 12 hours. I tried explaining but of no use.
I've the 2 months pass which this is my second time and I've got 60 rides which I use each ride daily. But now on a single day 24 rides are gone so this is Disappointing for me too.
Hope you'll look into this matter and come with the refund of the rides
Thank you