Zebpay — #406111 My friend sent BTC to my LTC account

I Received 0.00163423 BTC to my LTC address below 3P5Lfq9KcknDsVi2kKb7kujLDsKBPmxNsh from this wallet - 32beVfNJPc7stcmB1LmiHT6YHwcY55EaNi tx id - b4af92fa6f40f933578b0cb3fe5e794f39e556cda880b4b908b2b1400e071fe4

I gave my frnd this wallet saying LTC only, but when making payment he accidentally sent me BTC thinking its BTC wallet, because Zebpay LTC wallet looks same as BTC,

After contacting support they replied me after 10dsaying they will recover my money and it will 3months to do so,

Now I waited for more then 3 and half month and they still say I need to wait 3more months,
This is poor support,

Please help me in resolving this issue with them

Ticket ID #406111