Zebpay Customer Care
Zeb IT Service Pvt. Ltd.
Customer satisfaction rating: 19%
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COMPLAINTS

Zebpay Customer Care

Zeb IT Service Pvt. Ltd.

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Address
202, Sarthik Square, S G Highway
Ahmedabad
Ahmedabad District
Gujarat
India - 380054

Customer Care Phone Numbers and Contacts

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Toll-free:
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25
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26

Phone:
Phone:
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45
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28

Customer satisfaction rating
19%
Complaints
139
Pending
0
Resolved
26
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Zebpay Complaints & Reviews

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Zebpay — withdrawal issue

 mohit99878123 on May 14, 2018
I make a withdrawal from zebpay amount 6299 and 3180. 10 days are over amount doesn’t credit in my account. I call on customer care number they tell it will not out hand wait for some more days. Zebpay is fraud company. Customer care doesn’t respond anything and they doesn’t help anything. Give my money as soon as possible.
Withdrawal requests number are: w1362044, w1376596...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — trx deposit in zebpay [Resolved]

 vivek mishra@ on May 11, 2018
I deposited trx (tron) in my zebpay wallet from binance, its showing complete transaction at binance and more thank 100 confirmation on etherscan.io
but amount is not credited in my zebpay wallet yet.

link of transaction - https://etherscan.io/tx/0x25f30f0751d317fea2199fafdf887e44017b0c02e993eb2fb0efab... />
someone else also facing same problem, or problem is resolved... how much time it will take....
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — tron withdrawal

 yogeshgodhani on May 7, 2018
I regularly send trx, btc, bch, xrp, ltc etc from my other exchange wallet to zebpay and zebpay to other exchange to sell and purchase cryptocurrency, but for past 2 days when i withdraw trx 30412 from my zebpay wallet to binance wallet, in eitherscan. Io the transaction was failed and at the time of complaining it has registered 1245 confirmations but they did not credit my trx in binance and in the block chain its showing failed. Its showing failed after 1hr from which i have sent. Theny know its showing failed still they want me to wait for 24hrs to 48hrs. So i talked over the phone to customer...
Complaint comments  Read comments Complaint category Stock Market

Zebpay — my trx token not credited by zebpay inr value 88000/- [Resolved]

 sandeep71 on May 5, 2018
I regularly send trx, btc, bch, xrp, ltc etc from my other exchange wallet to zebpay to sell and purchase cryptocurrency, but for past 2 days when i sent trx 14754.187 from my binance wallet to zebpay wallet, in eitherscan. Io the transaction was successful as usual and at the time of complaining it has registered 1134 confirmations but they did not credit my trx wallet in my mobile app but in the block chain the amount credited shows clear balance. I talked over the phone to customer care they told that they cannot do anything it all depends upon technical team but we are not authorized to connect...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — fraud not responding

 Vishaltyagi1 on Apr 21, 2018
I am not able to ligin my account from last 70 days i have raised 50/60 tickets to them evn 100+ phone call but till now my account is not resolved i am not able to trade no withdraw no deposit nothing and they are not helping me in this issue. My account is blocked and they are just saying it us the technical issue we will resolve it. I am ready to verify my account again but they dont help me in this issue. Even now then dont even response to my mails amd phon calls.
The main issue iss the verification part but they are not responding
My zebpay mobile number [protected]
My...
Complaint comments  Read comments [1]Complaint category Stock Market

Zebpay — pending account verification pending for aadhaar card

 anupsali on Apr 21, 2018
My account verification is pending for aadhaar card,

Since last 3/4 weeks,

Already uploaded my aadhaar card,

Uploaded front & back side of my aadhaar card for verification process,

Still verification process in pending so i can not access my zebpay account,

Request to process my account verification urgently,

I can not trade on zebpay now,

Awaiting immediate responce,

Anup sali - [protected] - pune,...
Complaint comments  Read comments Complaint category Employees

Zebpay — its a fraud company

 das1977 on Apr 9, 2018
I am unable to withdraw my money, after multiple attempts i called customer service the advisor (Nisha) just kept me on hold for 10 mins and later said to raise a ticket and wait for 48 hours, when i asked for a manager she was reluctant to transfer the call and hung up. There is no customer support when it comes to withdrawal. This is really not a good experience. I would strongly recommend not to uae their services....
Complaint comments  Read comments Complaint category Other

Zebpay — amount deposited but not credited to my zebpay account

 ChanchalSourav on Apr 9, 2018
Hello,
I deposited rs 100000 on 6th april 2018 at 09:56 am via payment gateway using bandhan bank netbanking from my registered bank to zebpay. After putting the otp my money with payment gateway transaction charges (Rs 101770) deducted from my bank but suddenly showed me payment failed. Then i created a ticket (Ticket no[protected] and explained the whole thing and also called on their customer care number many times but still now my money didn't credited to my zebpay wallet. They're saying me the same thing that can't find my transaction. They asked me for my bank statement and i gave...
Complaint comments  Read comments Complaint category Other

Zebpay — not refunding money and not even replying

 Sourav Bhasker on Apr 7, 2018
Hey sir my self sourav i had added 10000 rupee in my zabpay wallet form my UCO BANK account on date 9 march 2018 and i haven’t iknw how to do IMPS so i hadn’t take screenshot of transaction reference number and some how i put wrong transaction reference number and after some hrs i got the massge form zabpay that you have put wrong reference number and and now day its been 1 month almost but evey time i mail or call them they make me fool all the time sir do this then your money will b sended to your account back ypu do this then will transferd you money
and i have attach a my bank statement...
Complaint comments  Read comments Complaint category Other

Zebpay — my withdrawals are pending and not answering me

 thecoinsure on Apr 6, 2018
I requested for withdrawal from zebpay for an medical emergency every time when I send withdrawal request it will processed with in 30 min but thus time my request is not processed from last 3 days and also not answering when I am calling them I also rises a ticket my ticket number is 1086481 and my mobile number is [protected] I call them many times and tell them please process my withdrawal with in 1 day otherwise credit money back to my zebpay wallet I will sell bitcoin some one and get the money but they are not replying me please help me to get my money back...
Complaint comments  Read comments Complaint category Other

Zebpay — not received the withdraw money in my bank account.

 vinaysable21 on Apr 3, 2018
I have withdrawn 20000 from zebpay account on 2nd january 2018 but did not received money in my bank account till now.
My zebpay request id is 726684.

I have already submitted all required information and documents several times, still not received money in my bank account.

I have called zebpay helpdesk many times, they only ask to wait as their account is looking in the issue. But it is not more then three months i have not received my money back

Regards,
Vinay sable....
Complaint comments  Read comments Complaint category Other

Zebpay — amount not refunded yet almost 1 month

 Sourav Bhasker on Apr 2, 2018
Hi i habe made a transaction on 9 march 2018 and i put the by mistake wrong reference number and now i dont have correct reference and this statement i have told soo many time to the zabpay concern team but they always say make a new order and i have given whatever they want i send a hard copy’s picture through mail and i also check my internet banking im not able to find my correct reference number my registred number to zabpay is [protected]
And contact number is [protected]
Regard saurabh...
Complaint comments  Read comments [2]Complaint category Other

Zebpay — bitcoin stolen

 Harish Kumar Janghel on Mar 27, 2018
I had purchased bitcoin in december but since last few weeks it shows that i don't have any bitcoin. I raised 3/4 tickets for this issue but they are not resolving issue and there is no update of it also. I am not able to see my open/closed tickets. They are not replying in mail also.
When i first raised ticket they told me some process to follow but nothing worked and they stopped replying my email....
Complaint comments  Read comments Complaint category Other

Zebpay — not refunding my money 10k

 Sourav Bhasker on Mar 26, 2018
I have lost my transaction reference number somehow and its been now 16 days but no solution of my issue and i have been sended soo many mails made soomany call every time they said do this your amont will be tranferred into your zabpay wallet and again and again new order failed and all the they said sir make a fresh order what to do now because i have told 100 of time i do not have my reference number what else you guys want i will provide u they ask check in ur e-banking i checked they said e-mail us ur bank statement in i e-mailed it too picture of a hard copy now what is the problem what else...
Complaint comments  Read comments Complaint category Other

Zebpay — redeposit my amount 2500

 neerajnavita on Mar 25, 2018
I transfered 2500 rs from my hdfc bank through imps and amount is debited from my bank account.in zebpay order summary is is showing in pending status. I contacted multiple times with support guys from zebpay but they are not enough educated to resolve my issue.

Now i completely disappointed with them and it's like mental harassment by zebpay.

Can you please immediately re-transfer my amount to my hdfc bank account otherwise i need to take legal/mental harassment action against zebpay....
Complaint comments  Read comments [1]Complaint category Banks

Zebpay — refund money

 mr jitendra on Mar 20, 2018
Hello
I have deposited rs 10020 on 9th march 2018 from my registered bank account of allahabad bank in zebpay to zebpay's bandhan bank account but the transaction success did not get the refund
Reg. Mob no. [protected]
Payment ref, [protected]
Reg email : mrjitendra75@gmail.com

Please look into the matter and refund my money asap

The customer care guys are amazing they dont know whats going on. They just say what they have been taught repeatedly. Its awful. They cant handle customer queries properly....
Complaint comments  Read comments Complaint category Other

Zebpay — money fraudulent [Resolved]

 Mohammed Mutahar on Mar 19, 2018
I requested for money withdrawal from my zebpay wallet to my bank account on 2nd of January 2018 and its been more than 2 months but still i haven't received my money even after repeated complaints and providing the supporting documents. Spent more than 500 rupees just calling their support number for which i don't get any support. All the support tickets raised are getting closed automatically without any resolution. They don't have a toll free number and no good support system as well. I have never came across such a money fraudulent company in my entire life....
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — crypto deposit not credited (bch)

 Karun Prasad on Mar 16, 2018
Over 200+ confirmation on blockchain, still zebpay is not crediting my bch to account.

I have transferred 1 bch to my zebpay account from simplex.com and blockchain having enough confirmation for the transaction, i have rised ticket for the same but zebpay people are not responding with proper manner and the process is not transparent.

My zebpay ticket number #1038346

I will see 1 more day for resolution other wise i am going to take legal action on them and will send notices to their ahmadabad and bangalore office locations...
Complaint comments  Read comments [2]Complaint category Stock Market

Zebpay — ethereum issues with zebpay

 Nagamanikandan R on Mar 16, 2018
I sent ethereum from another wallet more than 12 days back. Although the blockchain network clearly shows that the transaction is a success, zebpay team has been playing hide and seek with no proper reply on when i will get my ethereum back. Their reply is pretty much standard with phrases like "our concerned team is looking into it" and "you may get your ethereum back in 10 days" and so on. Support team is apathetic to many real queries and most of the times, they comfortably choose to ignore my questions. They are not able to explain why this is taking so much time and what exactly is going on....
Complaint comments  Read comments [1]Complaint category Business & Finances

Zebpay — ripples transferred but not got credited

 Pankaj Uddas on Mar 9, 2018
I transferred some ripples from koinex to zebpay account but because of using wrong tag no. Used, ripples didn't get credited in my account.

I checked with koinex and they confirmed that ripples have been credited to zebpay's wallet so please check with zebpay.

When i checked with zebpay, they refused in first place but when insisted they admitted over call and asked me to raise a ticket. I raised a ticket but it has been 25 days they are not providing me any solution.

They mark the ticket as closed saying they are working at this point.

I...
Complaint comments  Read comments [2]Complaint category Other

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