Zebpay — cheated by zebpay

I deposited 25k rupees in zebpay account but they have not updated my wallet yet. It shows the transaction as failed although it has been deducted from my bank account. It tried to email them and raised a ticket too but didn't get any reply. Their customer support is non-existent. It has been around a week. I wrote a review about their on playstore also, tweeted about it too. Doesn't seem to bother them. Please help me.