Zebpay — ethereum issues with zebpay

I sent ethereum from another wallet more than 12 days back. Although the blockchain network clearly shows that the transaction is a success, zebpay team has been playing hide and seek with no proper reply on when i will get my ethereum back. Their reply is pretty much standard with phrases like "our concerned team is looking into it" and "you may get your ethereum back in 10 days" and so on. Support team is apathetic to many real queries and most of the times, they comfortably choose to ignore my questions. They are not able to explain why this is taking so much time and what exactly is going on. They are not able to provide any txhash number for the reversal and now saying they need to override security (?!!) and recover the amount. I need this to be resolved asap. Apparently a lot o[censored]sers are facing this issue with no proper resolution in place. Please avoid using zebpay.