Zebpay — FIAT(UPI: [protected]@timecosmos) transaction

Hello,
I have deposited INR 50000 to Zebpay via Airplay UPI on 10th Dec, and the bank confirmed several times that the amount had already been deposited into the beneficiary account.

All of the information and messages from the Bank are listed below. My funds have already been transferred to the account listed below.

UPI: [protected]@timecosmos
ICIC Mumbai Churchgate branch
IFSC: ICIC0000393
Account: last 4 digits are 2599
Reference Number:[protected]

Please check with the bank and let me know where the money is now. This information has been forwarded to your team numerous times. If this is not resolved quickly, I have already given all the proof what else do you want?

The message below is from my bank, and it confirms that money has been transferred to the Beneficiary Account.

"Dear Customer, Your transaction of Rs 50000 from ICICI Bank was successfully credited to the beneficiary AIRPAY account XXXXXXXX2599 on 10/12/2021 00:07:07 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank".

I need my INR 50, 000 back right away; please take this seriously and escalate this matter to your head department.

Thank you,
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