Zebpay — my fund has been taken by cheating

drnilesht

from Ahmadnagar, Maharashtra

Address:	Ahmedabad, Gujarat, 444505
Website:	www.zebpay.com

I had bid for xrp on zebpay app, instead of putting number of xrp to be bought i put price in that column and in price column i put number of xrp, i was bidding for 2524xrp at 65rs, instead it became 65 xrp for 2524rs, my bid was accepted instantly, although the seller was asking for 67rs, i told them that they should have procrssed my bid for 65xrp at 67rs and remaining amount should have been credited back to my account, when nobody was asking for 2524rs for xrp how did they deducted my whole bid amount, i posted them with other exchange orders where whatever you bid if somebody is selling it at lower price than what has been bided then he gets that at that lower price, i raised a ticket for same, but they did not replied, i even tweted the whole matter to their founder sandeep goenka, saurabh agrawal but they didnt replied, now i am making a complaint to ministry of finance, ministry of consumer affairs, ministry of companies act and pmo with all details, i will not leave this matter over here, i will also file a case in consumer forum ticet raised was #935540 dated 12/02/2018. I want my amount of rs 160000 back or else i will file complaint with government authorities regarding this fraud and cheat, then this will not be good for zebpay and other exchanges in india as government is already not happy with this exchanges and planning a crackdown on them.

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Zebpay customer support has been notified about the posted complaint.

Feb 13, 2018

Updated by drnilesht Nowhere in any other exchange in the world such cheating and fraud happens, everyqhere whatever you bid the bid ia executed at the asking price of seller if your bid amount is higher than the current price.
Eg- pcurrent price of xrp is rs67, the highest bid to buy is 66, the lowest ask by a seller is 68 and the quantity to sell is 100, inthis scenario if i bid at rate of 70rs for 200 quantity then i will get 100 at 68 which was asked by seller, and remaining 100 at 69 which was asked by seller no 2, not at 70 which i had bid, all reputed exchanges be it binance, bittrex, poloniex in foreign countries or koinex unocoin in india have the same principle, but zebpay is cheating people of india, it is making fraud, they are gulping money from people, it is more than 24 hours now since i raised a ticket in this matter on their customer support but they havent responded yet, same thing has happened to one more person 2 days before which i saw on facebook, they havent responded to him also.zebpay and its founder dont even bother to respond on tweeter, we need to teach lesson to such fraudulent company, government intervention is needed in this matter as people of this country are being cheated by zebpay, everybody knows that crypto investment is risky, speculative, but what zebpay has donr to me is fraud, cheating, it is nothing both knowingly created loophole in their app to cheat people. Below is a image from binance exchange, where i had bid at higher price than current price, but my bid was accepted at lower price as the seller was asking lower than what i had bid.

Feb 13, 2018

Updated by drnilesht This below is screenshot of my ticket raised which is open, created yesterday at 12noon, no response from zebpay.

Feb 13, 2018

Updated by drnilesht Just now received a call feom zebpay, they assured me to resolve the matter by max day after tomorrow.thanks a lot consumercomplaint.in and thabks a lot zebpay.please do needfull at earliest.

Feb 14, 2018

Updated by drnilesht My ticket number 935540 at zebpay for above mayter was marked as resolved, but i havent received my amount of rs 160000 back to my zebpay wallet, yesterday i had received call from zebpay that they will credit the said amount in my wallet back by today evening or max by tomorrow morning, but i havent received any email from them stating when will they be crediting the amount to my wallet, one more zebpay user who had encountered same problem while buying xrp at zebpay due to technical glitch in the app have received the email that his money will be credited back to his account within few days, but i havent received it yet, then why was my ticket marked as resolved.awaiting reply from them.

Feb 14, 2018

Updated by drnilesht One more zebpayuser who encountered the same problem buying xrp ripple on zebpay has received mail from zebpay that his money will be credited back to his wallet in few days time, he has forwarded that mail to me, but i havent received any such mail till now, awaiting my money to be credited back to my wallet tomorrow as told by zebpay to me over yhe call which i got from them yesterday.i feel if tomorrow i dont receive my money or communication from them in this regard stating when are they going to depodit it back i have no choice but to start legal procedings and to foreard this matter in a complaint to pmo, finance ministry, consumer affairs ministry and rbi.

Feb 14, 2018

Updated by drnilesht This is the cap when you bid which was not there when i had bid, which clearly indicates a technical glitch and bug in the zebpay app due to which i suffered.

Feb 14, 2018

Updated by drnilesht This is what happened with other person on zebpay who has received mail from zebpay that his money will be credited back to his account

Feb 15, 2018

Updated by drnilesht Received mail from zebpay stating my money will be credited back to my wallet within 2 working days, i hope the matter is resolved asap, now thrashing my plans to take any legal action or complaining to concern authorities like pmo, ministry of finance, i feel there wont be any need now, let the indian crypto party begin.

Feb 15, 2018

Updated by drnilesht This is their reply to me few minutes back.