Zebpay — payment not received.

I did withdrawal on 30 november 2017. But I did not receive payment till 25 december 2017. No support from customer care.

I raised a ticket on 5 december but not getting a responsible response from Zebpay support.

For last 20 days I have been told account team is looking into this and they will let me know.
Zebpay provided me a reference number and asked me to check with my registered bank. I did that as well but still no support from Zebpay.

My request number is 489147.