Zebpay — Refund of 40,000rs to registered bank account

I am operating Zebpay account since last 1year and I want to lodge a complain.

On 1st July 2022 I made two deposits in Zebpay account 30, 000rs and 10, 000rs
Total 40, 000rs.
After 24hrs of deposit not been reflected in my Zebpay account I was informed that my Zebpay account has been blocked.
Since 1year I was using Zebpay with documents verified status and now a photo of physical Pan card is needed again, I lost my pan card few months back and now I have reapplied and it should be available within 20-30days as per Indian Govt. Timeline but they said they will keep it blocked till then.

I want to bring to your notice the stress I experienced as earlier I dint get any update to update my documents, straightaway suddenly the account was blocked and I no longer can do any crypto transactions neither i am aware of he status of refund till now that when will i get my amount of 40, 000rs back in the source bank account, as no one has given me any proper timeline for the same.

I request you to refund my 40, 000rs back in registered source bank account.
Its highly unacceptable way that Zebpay has chosen to suddenly without any intimation to block. If i was informed then i wouldn't have tried to deposit the fiat and now the recent Fiat and all the crypto is also stuck in the account.

I humbly request you to refund the recent 40, 000rs as original pan card photo will take time.

Hope you understand my situation and give a resolution and I wont have to raise more complaints on all web forums against Zebpay.
As it's hard earned money and Zebpay has no right to harass the customers this way.

Waiting for resolution