Zebpay — They locked my account

Hi on 14th of august Zebpay blocked my account they told me to do level 2 KYC I submitted all the documents whatever they requested even I submitted sender details with explaination. But they are not helping me still they are saying suspicious activity I given all the prove of that but still they are not giving my funds and account access back my 11 BTC ARE STUCKED in Zebpay please return my funds. Zebpay is harassing me since couple of weeks I need solutions I need my funds back. My ticket number is 1022910.

Thank you

Lakshmi Kaur