Zebpay — withdrawal amount not credited in my link bank account

I placed withdrawal order of rs 10000 frm zebpay app but amout is not credited in my bank account msg is showing your order has been cancelled but amount is debited fron my zebpay account my withdrawal ordet no is w869712 kindly credit amount in my bank account or i have to think about closing my account i dont want to do bad publicity so kindly do the needful as early as possible
Thanks
Nikhil sonawane