Zebpay — zebpay (balance) wallet deposit issues

I initiated deposit order of ₹ 5000 from zebpay ios app (For zebpay account in the name ashok sawakar with details as in attached mail pic.) and paid the amount through express transfer neft option on 4/12/2017.

Transaction ref no: [protected]
Order no: d1796373

Amount has been debited from my bank account. Transaction was successful.
Same day i received the mail for successful deposit of 5000₹ from zebpay. It was stated in it that 'the rs amount has been added to your zebpay wallet app.'
(You can see it clearly in attachment)

But the issue is, it has not been reflected in wallets ₹ balance yet.
Wallet balance is still showing 0 ₹.
(Screenshots of wallet balance and transaction history are attached)

I have raised ticket earlier, mailed them stating above issue but never got appropriate reply.
Now its almost a week.

I want the deposit amount to be updated in my wallet
Else refunded back to my bank account