Zebronics — service escalation: laptop screen malfunction order od[protected]

Dear Zebronics Support Team,

Order ID:OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Invoice Number # FAT5EN[protected]
I am writing to formally escalate a service issue regarding my Zebronics laptop purchased from Flipkart in June 2025.

I raised a complaint about a screen malfunction (the specific nature of the display issue, e.g., flickering, lines, black patches) on [Date of Complaint]. The Customer Service representative demanded a video of the issue and, based solely on this virtual assessment, immediately declared it as physical damage. They subsequently quoted a mandatory repair charge of ₹5, 500.

I strongly refute the claim of physical damage. There is no external evidence of damage or impact visible on the laptop chassis or screen.

I requested that a service executive be dispatched for an on-site inspection or offered to bring the unit to the nearest Authorized Service Center for a proper diagnosis. However, the representative refused any further action without prepayment of the repair fee.

This insistence on virtual diagnosis and immediate demand for payment, despite the absence of clear physical damage, constitutes exceptionally poor service.

Required Action: I demand that the service block be removed immediately. Please arrange for a qualified service technician to physically inspect the laptop at a service center or my location to accurately determine the root cause of the screen malfunction under warranty.