Zee5 App — subscription amount paid but service not started

Address:	C/O RUBY KUNDU, PRINCIPAL, VIKRAM HIGHER SECONDARY SCHOOL,BHEL ,BHOPAL (M.P) INDIA, Bhopal, Madhya Pradesh, 462026
Website:	www.zee5.com

I have paid an amount of 999 for the annual subscription to zee5. The money has been paid through net banking and accordingly it has been deducted from my account. A successful transaction message has also been received through bank end. Yet the payment doesn't reflect in zee5 app and accordingly my subscription to zee5 doesn't show.
I have raised complaint in the app as well but there was no response.