Zen Mobile — Almost three month but there is no solotions .Very bad service

Address:Baran, Rajasthan

Hello i m vishal .I hav purched a mobile company name zen mobile . Model no. Zen 303 power plus on date 23/12/2014 worth rate 3400 only. After a three month purchase its touch damage then i visit zen company service centre baran . Kavisha mobile for its repairing .At the service centre they chang the touch .The touch change cost took from me 850 /rupess . After a month its touch damage again .Then i visit again to the service centre . At the service centre they said u hav to wait minimum 15 days .Your hand set touch not available right nw we hav to order then it come .After 25 days i again visit to the service centre again they said the same as the above .After this almost a month i waited for touch but there is no soloutions nor pats available . Finally on 27 june the service centre authorised man say to submit ur phon .We will send it futher assistance . My job sheet no . {zmaspysrj023j3721} i hav said to wait for a month .After 25 days i hav a call from the jaipur service centre for the regarding of hand set chang . They said that ur hand set will replace by the company bcoz ur hand set touch is not available out there .U hav to provide a new hand set zen alite model .U hav to visit to the service centre . They said also to pay money 850 i[censored] want new handset .After that i call to the toll free no. Of zen customer care for this isshu .After this i hav a call zen service no . [protected] .They conflicted me and say that u hav nothing to pay fr this and ur hand set will replace . Uhav to go to the service centre for collect ur handset .But when i visit to the service centre they said there is no registerd mail regarging ur complaint .No information available for ur complaint . Then i call to the customer care there is no satisfaction answer .They provide me a number of area manager of rj.For disscus ur problem n sort out but when i call him he also said that he hav no information about my complaint or solotions out there . Please help me i and solve my problem as soon as possible .My number is [protected]
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Sep 10, 2015
Updated by vishal0
job sheet no .ZMASPRJ023J3721
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    Zen Mobile Phone
    +91 11 2953 1910
    +91 11 2953 1912
    Zen Mobile Address
    Plot No. 261, Kohinoor Enclave, , Western Marg, Saidulajab, New Delhi, Delhi, India - 110030
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