Zen Mobile — Brand new zen admire sxy

Address:Mumbai City, Maharashtra, 400034

Dear concern,

This is to bring to your kind notice that for the first time i bought your zen admire sxy mobile phone which i gifted it to my sister-in-law on her birthday and within a week it started having multiple problems. the decision of gifting a zen mobile has brought a lot of humiliation to me in the family and surprised me.

From day one the battery was giving problem and then after the problems in the phone started increasing. list of problems faced are as follows:

Battery drained very fast and lasted for not more then 6 hours despite minimal/no use of handset.
The lock button was not functioning and the phone screen used to be on continuously due to which the mobile had to switched off manually.
After restarting the phone the mobile got hanged on the welcome message "zen mobile"
After this when my s-i-l visited authorise service centre of zen mobile in mira road branch, there she was told that the mobile will not be repaired at their shop instead she will have to go to the sv road centre located at borivali.

I had to personally take out time the next morning to visit to their borivali service center where the handset has been submitted for repairing.

Its been now more then 40 days and still i have not received the handset.

I got mail from zen on 30.06.2016 that the handset has been repaired but shockingly when i had send my personnel on saturday (09.07.2016) to collect the handset from the service centre. but not to my surprise the handset was not available with service centre people.

Today morning (11.07.2016) again i had sent my person to collect the handset but he was told that the handset has still not reached the service centre and they will call back.

Zen is trying to harass me for no reason. i have seriously made a big blunder by buying your cheap handset from a cheap company like zen which has no standards in the market.

I have never come across such a disgusting company (zen mobiles) in my life.

Thanks & regards,
Mohammed hanif sayyed
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    Zen Mobile Phone
    +91 11 2953 1910
    +91 11 2953 1912
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    Plot No. 261, Kohinoor Enclave, , Western Marg, Saidulajab, New Delhi, Delhi, India - 110030
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