[Resolved] Zestmoney — about ecs not don and late fee

sri harsha 131

from Ponnur, Andhra Pradesh

Address:

West Godavari, Andhra Pradesh, 534211

I have bought a phone through zestmoney. On 14 04 2018 emi due on 14 05.2018 but emi was not collected through ecs on 20.05.2018 i received an sms citeting your emi was not paid. I called zest money they told me that i have to pay through manually and i have ti rs 250 late fee for not paying on time. Thay dont told me that i have to pay online manually before. Please respond

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Jun 22, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 22, 2018

ZestMoney Customer Care's response Dear Sri Harsha,

We're sorry that you had to go through this. We have received your EMI payment and the late payment that was informed about has been waived off.

As discussed, we will send your new NACH mandate for registration.