Hello,
I had ordered a phone from realme website and paid the money using zest money emi, later decided to cancel the order. Although the order got cancelled but the loan didn't get cancelled. I have contacted both the support of realme and zestmoney, Realme said that they had already refunded the amount while zestmoney is telling me to wait on every single mail, it's been already 10 days and I'm scared about the loan, what will happen if the due date for the first emi get's over? Please cancel the loan for God sake, please.
Loan number - 92D604EE4983
ZestMoney customer support has been notified about the posted complaint.
Greetings from ZestMoney!
We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. This is not the service we want you to experience from us.
With respect to your concern about the offer cashback, we are unable to fetch your details.
Therefore, we kindly request you to provide us with your registered details so that we can check and assist you accordingly.
You can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority.
We are looking forward to hearing back from you.
Regards
Team ZestMoney