Zestmoney — Account Deletion Not happened since 1 year

I have raised request for account deletion on 7 july 2022 and when checking now (7 july 2023) i still see my account is active and pending for deletion.Also i see Bolt account active and showing in my cibil as Nahar credits of 4000 .
I have asked multiple times to delete my account permanently but they are still not deleting it.