[Resolved] Zestmoney — Account frozen

G.B. Krishna

May 21, 2022

Address:

ZestMoney

Hi team,

I have no late payment till now and there are some running loans too
And now my acc is showing as froozen.

Kindly arrange to re activate the account

Thanks

Regards.
Balakrishna G
[protected]

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Jun 23, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 23, 2022

ZestMoney Customer Care's response Dear Balakrishna,

Greetings from ZestMoney!

We can understand that your concern is regarding the Credit limit issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We would request you to kindly share the screenshot of the Frozen status of your credit limit so that we can have the same review and assist you in a better way.

Regards,
Team ZestMoney