[Resolved]  Zestmoney — Account get freezed

Hi

I Puja Mandal Dutta is using your product for last 1 year and they are really helpful but suddenly you have froze my account, I pay my dues on time, sometimes before due date so that I donot have to face any issues but then also after I have 50k approved amount my account get freezed by you.

I promote Zest money to all my colleague and my circle as there service are good but this time I am really sorry to say that they are downgrading there service.

This time I need help from zest money as we Bengali have festival called Durga Puja and need to buy few gifts for family members but unfortunately I cannot do so due to your bad assessing of my account.

Kindly sort this out or you loose manyhttp://Meet.google.com/vsz-qcaz-ddy customers for this type of issues.

Regards
Puja Mandal Dutta
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Nov 1, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Sep 11, 2022
Updated by Pujam12
Kindly update
Verified Support
Sep 30, 2022
ZestMoney Customer Care's response
Hey Puja,

Thank you for reaching out to us!

We understand that your concern is regarding the Credit Limit Issue.

As per the update from our relevant team, your credit limit is in a frozen state until 6/12/2022 due to the risk issue.

The system has blocked the limit, and you will be able to make transactions post 6/12/2022.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Regards,
Team ZestMoney
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