[Resolved] Zestmoney — Amazon pay vouchers details not received on email

Ajju Azmath

from Hyderabad, Telangana

Oct 10, 2022

Address:

Benglore karnataka

I have a approved loan of 5700/- and requested amazone vouchers I got a email telling me that my voucher codes are ready. But when i log in into my zest money account and click that 'view voucher' option i'm getting a msg "your vouchers are ready. We will email the voucher codes and pin shortly". I'm trying from 3 days but i did not get email containing voucher codes yet. Please fix this problem, i have to buy something really urgent.
MD Azmath
[protected]
Mohammed.[protected]@gmail.com

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Nov 14, 2022

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2022

ZestMoney Customer Care's response Hey Azmathullah,

Thank you for reaching out to us!

We understand that your concern is regarding the voucher issue.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We request you to Please follow the steps listed below to activate your loan:

1. Login into your ZestMoney account
2. Click on the 'Get Voucher' tab'
3. View the voucher
4. Once you view the voucher, your loan will be activated.

To view your voucher, please follow the below steps:

1. Please log in to your account at the ZestMoney website.
2. Click on the EMIs option
3. Click on loan ID(Ongoing loan)
4. Click on View voucher(top corner of the page).

Note: The view voucher tab is not available in the mobile application. Please use the below link to view the voucher on the desktop website:
https://app.zestmoney.in/authentication?isSignup=false

Regards,
Team ZestMoney