[Resolved]  Zestmoney — Amount deducted even after payment failure, no refund

I was booking flight tickets on easemytrip via zestmoney credit. Even after the payment failure, the credit amount was deducted. Ease My Trip clarified that the amount didn't reach them, so it's on the other party i.e. zestmoney. It is very disappointing that I've been trying for more than 60 hours to get my refund, but they don't seem to pay any heed. I've been mailing them constantly, to which they replied that they have forwarded the concern, but the case is unresolved as of now. It's a loss of more than around 9k as the EMI has also started. I really wish people understood the urgency of matters.