[Resolved] Zestmoney — cancel my loan amount rs 31884

RÁví RAj

from Bhopal, Madhya Pradesh

Address:	Bhopal, Madhya Pradesh, 462003
Website:	zestmoney

Hello ZestMoney I all ready inform you to cancel the loan amount through mail & call. This is to inform you that loan amount Rs. 31884/- must be cancelled with immediate effect,
Because i do not give any approval for the same you have taken my account detail without my concert which is a case of 420.
So you are instructed to cancel the loan amount 31884/- immediately, otherwise i will go to police station and consumer
Court to initiate the process.

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Aug 27, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

ZestMoney Customer Care's response Hi Ravi Raj,

Thank you for contacting us. As discussed, we've raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation.

The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

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Comments

Sanjaypriya

from Burla, Odisha

Why it is still on my dashboard.
You approved my personal loan then put it on my dashboard and then disapproved it after that also it is asking for EMI.