[Resolved]  Zestmoney — Cancellation of loan amount which is refunded by merchant

I ordered a product from boat on 29 july 2022. The order was cancelled and the refund was processed by boat company on 8 August 2022 and when refund was processed they mailed me transaction Id for the same. I shared the same mail with zestmoney on 27 august 2022 (because i was not aware about this that we have to share these details for loan cancellation). After that i talked to zest customer care executive they said that when you have send confirmation mail it will take at least 7 working days to cancel the loan. It's been more than 10 days and their executive are still saying wait for 48 hours your request is in process. They are not solving my issue and i have to pay for the emi of same loan though i haven't even taken any benifit from the same. Worst service and policy thus company is having.