[Resolved] Zestmoney — Cashback related issues and bank account change issues

[Resolved] Zestmoney — Cashback related issues and bank account change issues

A Abilash77 from Bengaluru, Karnataka Oct 16, 2022 Nov 1, 2022 This thread was updated on Nov 1, 2022

I have been trying to change my bank account from 10th September 2022 and inspite of sharing them for 4 times, the customer service team is not doing the needful. All replies i get is to keep resharing the bank statements. Due to the non change of Bank statements, the interest cashbacks are not issued by them. My time is getting spent on talking to them for a long time, for sharing bank statement and for replying to them. Not sure the team is well equipped to handle the issues of a consumer. Was this information helpful? No (0) Yes (0)
Dec 10, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Nov 01, 2022 ZestMoney Customer Care's response Dear Customer, Greetings from ZestMoney! We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. This is not the service we want you to experience from us. With respect to your concern about the cashback and bank details change, we are unable to fetch your details. Therefore, we kindly request you to provide us with your registered details so that we can check and assist you accordingly. You can also choose to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority. We are looking forward to hearing back from you. Regards Team ZestMoney
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