Zestmoney — Company is not refunding back money after receipt from airlines even after 20 days- Loan closed 4 months ago with full payment


Dear Officer,

I had booked two travel for me & family from www.makemytrip.com in June 2022 for travel in January 2023 using zest money for 3 month EMI. The EMIs of the both loan had been successively closed and accordingly no-dues issued to me in 1st October 2022.

Later for some family health issues, we decided to cancel both journeys on 4th and 6th January 2023 and accordingly www.makemytrip.com had accepted cancellation request and after that the refund of the tickets after cancellation charge had been refunded back with same route that I had booked ticket- zest money on 10th January 2023.

Unfortunate that my all follow ups with zest money got waste when they denied to refund the money back to my linked account. Series mails and communications happening with inputs that we are viewing internally etc, but till date no response. I had also knocked the door of national consumer forum 10 days back and there seems no quick response as of now

The refund is Rs 31, 000 which is my hard earned money

Kindly do the needful.

Best regards Dr Baidyanath Mishra,
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