[Resolved]  Zestmoney — Credit limit freezes from last 8months without any reason

Hi I am using zest money from last 3-4 years.
Bt from last 1 year they are playing game with customers.

They freezes my credit limit approx 8months ago and on asking the reason they only tell that it is temporary...and it will unfreez as soon as possible.

Bt it's been 8months now ...they keep saying the same words that is as soon as possible...

And on requesting them to transfer call to seniors than also they are not allowing me to talk to seniors...only saying is senior is busy in other calls...

And from last 8months they are not even clearing me the reason...only saying that it is temporary...don't know why they are doing this to us...

I am afraid that they will do scam with our doc's and bank account...

Kindly solve the issue please.
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Sep 10, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2022
ZestMoney Customer Care's response
Dear Ujjwal,

Greetings from ZestMoney!

We can understand that your concern is regarding the Credit Limit.

We are extremely sorry to hear this and sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you had to face with ZestMoney.

We would like to inform you that your Credit limit is in the approved state with the active credit limit of Rs.26000/- you can view the same in application for your reference.

We appreciate your understanding and cooperation in this regard.

Assuring you the best of services.

Team ZestMoney
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